How We Are Responding to the COVID-19 Crisis

While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Gastonia Nissan want to continue serving our loyal customers here in Gastonia, NC, as well as the greater Charlotte area.

Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.

Preventative Steps Taken at the Dealership

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use

Preventative Steps Taken at the Dealership Stay Home Icon

All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19

We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.

Our number one goal at Gastonia Nissan is to ensure each and every person that comes into our building will remain healthy and safe.

What We Can Offer You Outside of the Dealership

Complimentary Pickup and Delivery Options*

Did you know that you can purchase or lease a car right from our website?

That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.

It’s THAT simple.

This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.

At Home Test Drive*

Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.

That’s why we are now offering an At Home Test Drive service. Just follow the steps below.

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    Step 1

    Pick a car you like from our online inventory

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    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs

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    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.

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    Step 4

    We will deliver the car to you at the time and place YOU chose!

Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.

And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.

OUR CUSTOMERS LOVE US...

5 Stars

Hunter my service representative went above and beyond when a recall part for my 2017 Murano came in but my work schedule would not allow me to bring the car to the shop in light of the COVID-19 pandemic. Hunter had one of the service members come and pick up my car and Will the service manager actually delivered my car to my home because I had to get to my daughter.


Mar 19, 2020
5 Stars

It was great . They picked up my car , did work then brought it back to me. I call that great service especially during COVID-19


Apr 12, 2020
5 Stars

Even with the COVID-19 mess going on, these guys are making the most out of a tough situation. Still friendly, still positive attitudes, still quality work. Thanks y'all!


Apr 15, 2020

Frequently Asked Questions

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    Will Gastonia Nissan stay open?

    We are still open for business. Please click here to check our current hours.

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    What precautionary measures are being taken?

    We have taken the necessary steps to ensure the safety of everyone who visits and works in our dealership. Please see above for a detailed breakdown of those steps.

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    Can I still get my car serviced?

    Yes, our service center is still open and fully operational. You can also schedule complimentary pickup and delivery for service.*

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    Do you offer pick up and delivery service?

    Yes. You can fill out all of the necessary paperwork to purchase your car online. Once the paperwork is complete, we will drop your new car off at your door. You can also schedule a service appointment online. Once scheduled, we will pick your car up from your home and drop it back off to you once we are done.*

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    What if I have a question about if I need service?

    Give us a call at (866) 476-0556 with any of your service questions.

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    Will you deliver the car to me?

    Yes. We will pick up your car from your home and deliver it back to you after your service is complete. You can also fill out all of the necessary purchasing paperwork online. Once that paperwork is complete, we will drop your new car off at your home for you. We are also offering at-home test drives within 25 miles of our dealership.*

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    Is there any way to purchase my vehicle without coming in?

    Yes. All of the necessary paperwork to purchase your vehicle can be completed online. Once the paperwork is done, we will deliver your car right to your door. If you want to test drive the car before you buy, you’re in luck. We are offering complimentary at-home test drives.*

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    If I want to come in, is it possible to limit how long I’m there?

    We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* This means you can enjoy many of our dealership services without leaving your home.

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    Do you know any way I can lower or suspend my payment?

    We are currently offering some payment relief options for new car buyers. If you would like to learn more about our current payment options, feel free to contact us whenever possible. You may be able to lower your monthly payment through a rewrite. To learn more about that process, contact your loan servicer to discuss this payment relief option.

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    Should I still get my vehicle serviced?

    Yes. If your car requires service, bring it to our service department as soon as possible to avoid future issues with your vehicle. Our entire team has been trained in best practices for keeping customers and other staff members safe at our dealership. We are also offering complimentary pickup and delivery for service as well as sales.*

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    What if I want to test drive a vehicle before buying?

    We are offering complimentary at-home test drives within 25 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.

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    Can I get a loaner vehicle for service?

    We are not offering loaner vehicles for service, however, we are offering complimentary pickup and delivery for sales and service as well as at-home test drives.*

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    Where can I find dealership updates?

    Dealership updates can be found on our Facebook page and the homepage of our website.

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    What do I do if my lease is due?

    If your lease is due, return your car to our dealership whenever you can. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost if you live within 25 miles of our dealership.*

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    I’ve received a letter that my lease is due, what should I do?

    If your lease is due, return your car to our dealership whenever you can. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost if you live within 25 miles of our dealership.*

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    How do I clean and disinfect my car?

    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.

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    Can I complete any and all paperwork online?

    Yes. You can complete all of your necessary paperwork online.

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    Can I buy a car under a Coronavirus shelter-in-place order?

    Yes, our showroom is still open. You can also test drive a car from your home* and purchase from us entirely online if you wish.

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    Do I need to make an appointment before coming in for service?

    If possible, we recommend that you make an appointment before coming to the dealership. You can also schedule complimentary pickup and delivery* for all your service needs.

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    Is my car getting fully detailed and cleaned post service?

    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

With everyday life becoming just a little more difficult at the moment, let our team at Gastonia Nissan help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!

If you have any questions, feel free to contact us at (704) 286-1321 or stop by Gastonia Nissan at 2275 E Franklin Blvd, Gastonia, NC 28054 today. We look forward to serving our customers from Gastonia, NC, as well as the greater Charlotte area.

*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.

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