How We Are Responding to the COVID-19 Crisis

Everyone has had to change how they go about their lives because of COVID-19, and it has certainly been a challenge. However, our team at Gastonia Nissan has taken up the challenge and has risen above the expectations to provide a safe and healthy experience for our entire staff and of course, you, our loyal customers.

From preventative steps to ensure a safe environment for our staff and customers, to new services implemented to make the car buying and service experience more accessible, we are doing our part to fight back against COVID-19.

Preventative Steps Taken at the Dealership

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

Our fully-trained janitorial staff has gone through even more extensive training to do everything they can to prevent contraction of COVID-19. They will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

We have added many more hand sanitizing dispensers in key areas throughout the dealership for quick and easy access for every customer and team member to use. We encourage you to make use of them after handling pens, keys, touching handles, car surfaces, and other high-touch surfaces throughout our dealership.

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If our staff feels like they are experiencing any symptoms of COVID-19, they have been instructed and mandated to stay home until they can show a negative COVID-19 test.

The steps we are taking moving forward have been inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).

In an effort to keep everyone who walks through the doors of Gastonia Nissan and do our part to end the COVID-19 pandemic, we will keep these practices in place until further notice.

What We Can Offer You Outside of the Dealership

Complimentary Pickup and Delivery Options*

Car buying is certainly better in person, however with everything going on, we understand not everyone is comfortable making it into Gastonia Nissan in person. But we remain dedicated to everyone, which is why we have made the incredible experience of shopping for a new or used car, as well as servicing your car at Gastonia Nissan possible from the comfort of your own home.

The entire experience can be achieved from your computer at your home or office. From browsing through our new car inventory, as well as our used car inventory, filling out paperwork associated with getting pre approved for financing and the leasing process, to even getting your new car delivered to your door, everything is accessible through our website!

Your comfort and safety are our top priority!

Taking care of the ever so important Nissan service is also possible without leaving your house. When you schedule service visit at our state of the art service center and our Nissan-certified technicians, you can choose the option to have our team pick up your car from your house instead of bringing it in yourself. We’ll take care of everything for you, whether you need an oil change done, brake work, new tires, wheel alignments, or even engine repairs and part replacements. Once we’re done, you can rest easy knowing that your car will be disinfected and cleaned before being returned to you! We’ll even set you up with a loaner if you need something to get around in during your service time.

At Home Test Drive*

Nothing quite compares to trying out a car for yourself. You can only learn so much looking at it online. So we’ve made it possible for you to test drive the car of your choice right from home. All you have to do is find the car you like, request an at-home test drive, and our team will bring it right to you. As long as you are within 20 miles from Gastonia Nissan, as far out as the Charlotte area, you can take advantage of this great service. If you want to learn more about our at-home test drive, you can contact our team at Gastonia Nissan or just follow these steps to get started!

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    Step 1

    Pick a car you like from our online inventory

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    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs

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    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.

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    Step 4

    We will deliver the car to you at the time and place YOU chose!

What’s better is that if you like the car, just keep it! We’ll send you the proper paperwork and you can do everything you need to do right online. If you don’t like it, just send it back with our team member and try something else out! There’s no limit to how many you can test drive!

Frequently Asked Questions

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    Will Gastonia Nissan stay open?

    We are still open for business. Please click here to check our current hours.

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    What precautionary measures are being taken?

    We have taken the necessary steps to ensure the safety of everyone who visits and works in our dealership. Please see above for a detailed breakdown of those steps.

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    Can I still get my car serviced?

    Yes, our service center is still open and fully operational. You can also schedule complimentary pickup and delivery for service.*

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    Do you offer pick up and delivery service?

    Yes. You can fill out all of the necessary paperwork to purchase your car online. Once the paperwork is complete, we will drop your new car off at your door. You can also schedule a service appointment online. Once scheduled, we will pick your car up from your home and drop it back off to you once we are done.*

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    What if I have a question about if I need service?

    Give us a call at (866) 476-0556 with any of your service questions.

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    Will you deliver the car to me?

    Yes. We will pick up your car from your home and deliver it back to you after your service is complete. You can also fill out all of the necessary purchasing paperwork online. Once that paperwork is complete, we will drop your new car off at your home for you. We are also offering at-home test drives within 25 miles of our dealership.*

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    Is there any way to purchase my vehicle without coming in?

    Yes. All of the necessary paperwork to purchase your vehicle can be completed online. Once the paperwork is done, we will deliver your car right to your door. If you want to test drive the car before you buy, you’re in luck. We are offering complimentary at-home test drives.*

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    If I want to come in, is it possible to limit how long I’m there?

    We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* This means you can enjoy many of our dealership services without leaving your home.

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    Do you know any way I can lower or suspend my payment?

    We are currently offering some payment relief options for new car buyers. If you would like to learn more about our current payment options, feel free to contact us whenever possible. You may be able to lower your monthly payment through a rewrite. To learn more about that process, contact your loan servicer to discuss this payment relief option.

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    Should I still get my vehicle serviced?

    Yes. If your car requires service, bring it to our service department as soon as possible to avoid future issues with your vehicle. Our entire team has been trained in best practices for keeping customers and other staff members safe at our dealership. We are also offering complimentary pickup and delivery for service as well as sales.*

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    What if I want to test drive a vehicle before buying?

    We are offering complimentary at-home test drives within 25 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.

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    Can I get a loaner vehicle for service?

    We are not offering loaner vehicles for service, however, we are offering complimentary pickup and delivery for sales and service as well as at-home test drives.*

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    Where can I find dealership updates?

    Dealership updates can be found on our Facebook page and the homepage of our website.

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    What do I do if my lease is due?

    If your lease is due, return your car to our dealership whenever you can. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost if you live within 25 miles of our dealership.*

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    I’ve received a letter that my lease is due, what should I do?

    If your lease is due, return your car to our dealership whenever you can. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost if you live within 25 miles of our dealership.*

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    How do I clean and disinfect my car?

    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.

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    Can I complete any and all paperwork online?

    Yes. You can complete all of your necessary paperwork online.

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    Can I buy a car under a Coronavirus shelter-in-place order?

    Yes, our showroom is still open. You can also test drive a car from your home* and purchase from us entirely online if you wish.

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    Do I need to make an appointment before coming in for service?

    If possible, we recommend that you make an appointment before coming to the dealership. You can also schedule complimentary pickup and delivery* for all your service needs.

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    Is my car getting fully detailed and cleaned post service?

    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

*Complimentary pickup/delivery and at home test drive only available within 15 miles of the dealership.

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